Neon Sign FAQ

What’s included with my order?

Your sign includes: mounting hardware, a remote control to turn your sign on and off and dim it, and a power supply.

Where do you ship to?

We ship custom LED neon signs worldwide! Custom glass neon signs are made in and shipped from the China.

Does my custom neon sign have a warranty?

Each sign comes with a 2-year warranty.

What’s the difference between LED neon signs and glass neon signs?

LED neon signs are made from a PVC tube with individual LED lights inside it. The PVC tube diffuses the individual lights into a uniform glow that mimics the look of a traditional glass neon sign. LED neon signs are more durable, lightweight, safe around children or high traffic areas and can be easily waterproofed for outdoor use. LED neon signs also ship well without the worry of it arriving damaged. So if you need to travel with your sign for trade shows or other events LED is your best choice.

Traditional glass neon signs offer a classic, nostalgic look. They have exposed wires and are made with real glass tubes that are hand bent over a flame by experienced craftsmen. Glass neon signs are very fragile and should be kept away from children, pets and high traffic areas.

What are the benefits of LED?

Weigh less than traditional neon

Generally less expensive than traditional neon

More energy efficient/produce less heat

No extra wiring or transformers necessary

Less fragile – travel well, great for trade shows etc.

What’s the price range for a custom sign?

Prices start as low as $50 and go up into the thousands of Dollars. The price is based on the complexity of the design and the size of the sign. So to get an idea of pricing it’s best to submit your design and size requirements for a quote via our custom quote request form.

Do you offer UV printed graphics?

Yes, we offer custom signs with UV printed graphic backgrounds with the neon overlaid on top of the graphic. If you’d like a custom sign with a UV printed backing please use our custom quote request form to contact our Custom Team.

How do I hang my custom sign?

All signs come with pre-drilled holes and hardware for easy mounting.

We can also provide ceiling hanging kits, standoffs and freestanding stands. Please contact our Customer Service team to request specific mounting solutions for your needs.

You can also use adhesive strips like 3M Command Strips for non-permanent mounting.

What are the power requirements for a neon sign?

Our standard power supply plugs into a normal power outlet that you would find in any home or business. The power supply has a 5&12 volt output. And can accept 100-240 volt input. We also offer hard wired power supplies if you wish to hard wire your sign into a switch. Hard wired power supplies require installation by an electrician.

What size of LED tube do you use?

The standard LED tube thickness is 6mm and 8mm. If you want your sign to use a specific LED tube thickness please let your custom rep know when placing your order. Signs made with our customizer will be made with 6mm or 8mm LED tube.

Do your signs feature UL certified components?

Yes, all signs are produced with UL certified electrical components.